# Err\_connection\_timed\_out (resolved) **URL:** \ **Category:** Support\ **Created:** [November 21, 2024, 4:19pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200 "2024-11-21T16:19:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jhaaaa](https://cdn.dashboard.literatecomputing.com/user_avatar/dashboard.literatecomputing.com/jhaaaa/32/405_2.png) [@jhaaaa](https://dashboard.literatecomputing.com/u/jhaaaa)\ **Post date:** [November 21, 2024, 4:19pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200/1 "2024-11-21T16:19:30Z")
Hello - I hope all is well with you! This morning, our Discourse [https://community.xmtp.org/](https://community.xmtp.org/) - isn’t loading and is displaying this error: * * * This site can’t be reached [community.xmtp.org](http://community.xmtp.org) took too long to respond. Try: - Checking the connection - Checking the proxy and the firewall ERR\_CONNECTION\_TIMED\_OUT * * * Any thoughts? Thank you so much! ---
**Author:** ![pfaffman](https://cdn.dashboard.literatecomputing.com/user_avatar/dashboard.literatecomputing.com/pfaffman/32/7_2.png) [@pfaffman](https://dashboard.literatecomputing.com/u/pfaffman)\ **Post date:** [November 21, 2024, 5:39pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200/2 "2024-11-21T17:39:46Z")
Hey there. Sorry you’re having trouble. Your server is not responding at all. This means that there is an issue at Digital Ocean (I think that’s where your server is). It could be a temporary issue (they might have a problem with your server and are trying to fix it) or you might not have paid your bill. Since it’s been an hour, it’s not likely that it’s a temporary problem on their side, so hopefully they haven’t deleted your droplet due to non-payment. Go to [https://cloud.digitalocean.com/](https://cloud.digitalocean.com/) and look at your account there. ---
**Author:** ![jhaaaa](https://cdn.dashboard.literatecomputing.com/user_avatar/dashboard.literatecomputing.com/jhaaaa/32/405_2.png) [@jhaaaa](https://dashboard.literatecomputing.com/u/jhaaaa)\ **Post date:** [November 21, 2024, 5:56pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200/3 "2024-11-21T17:56:57Z")
You’re THE BEST @pfaffman - thank you for sending me in the right direction! I will follow up with Digital Ocean 🫡 ---
**Author:** ![pfaffman](https://cdn.dashboard.literatecomputing.com/user_avatar/dashboard.literatecomputing.com/pfaffman/32/7_2.png) [@pfaffman](https://dashboard.literatecomputing.com/u/pfaffman)\ **Post date:** [November 21, 2024, 7:00pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200/4 "2024-11-21T19:00:40Z")
OOps. Sorry, I didn’t notice this reply earlier, so that’s why I’d emailed. . . . ---
**Author:** ![jhaaaa](https://cdn.dashboard.literatecomputing.com/user_avatar/dashboard.literatecomputing.com/jhaaaa/32/405_2.png) [@jhaaaa](https://dashboard.literatecomputing.com/u/jhaaaa)\ **Post date:** [November 27, 2024, 6:18pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200/5 "2024-11-27T18:18:38Z")
Thank you so much for your speedy and spot-on guidance on this, @pfaffman - we are back up as of today! So grateful to you! ---
**Author:** ![pfaffman](https://cdn.dashboard.literatecomputing.com/user_avatar/dashboard.literatecomputing.com/pfaffman/32/7_2.png) [@pfaffman](https://dashboard.literatecomputing.com/u/pfaffman)\ **Post date:** [November 27, 2024, 8:49pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200/6 "2024-11-27T20:49:38Z")
Wow! Sorry that it took them so long to get you going again. Was it that the credit card was bad?