# Support **URL:** https://dashboard.literatecomputing.com/c/support/9.md [Latest](https://dashboard.literatecomputing.com/latest.md) · [Categories](https://dashboard.literatecomputing.com/categories.md) · [Tags](https://dashboard.literatecomputing.com/tags.md) --- ## [About the Support category](https://dashboard.literatecomputing.com/t/about-the-support-category/72)
**Author:** [@pfaffman](https://dashboard.literatecomputing.com/u/pfaffman)\ **Replies:** 1\ **Last updated:** [March 25, 2024, 4:40am UTC](https://dashboard.literatecomputing.com/t/about-the-support-category/72 "2024-03-25T04:40:33Z")
Need help? Something not work? Ask here! --- ## [Group flair overlaps topic after latest update](https://dashboard.literatecomputing.com/t/group-flair-overlaps-topic-after-latest-update/2854)
**Author:** [@hdfgroup](https://dashboard.literatecomputing.com/u/hdfgroup)\ **Replies:** 0\ **Last updated:** [April 24, 2026, 1:58pm UTC](https://dashboard.literatecomputing.com/t/group-flair-overlaps-topic-after-latest-update/2854 "2026-04-24T13:58:31Z")
After the latest update, the group flair now overlaps the topics. Just in case something changed, I recreated the 20x20 image and uploaded. I still have this issue. Thanks for any help! --- ## [Categories show up empty?](https://dashboard.literatecomputing.com/t/categories-show-up-empty/1892)
**Author:** [@jhaaaa](https://dashboard.literatecomputing.com/u/jhaaaa)\ **Replies:** 2\ **Last updated:** [December 19, 2025, 1:01am UTC](https://dashboard.literatecomputing.com/t/categories-show-up-empty/1892 "2025-12-19T01:01:22Z")
Hello there @pfaffman - Just seeing some strange behavior today where when I click into a category, the page body is blank. For example: XIPs (XMTP Improvement Proposals) - XMTP Technical Forum shows up like this: … --- ## [Changing our Discourse site URL?](https://dashboard.literatecomputing.com/t/changing-our-discourse-site-url/1843)
**Author:** [@jhaaaa](https://dashboard.literatecomputing.com/u/jhaaaa)\ **Replies:** 15\ **Last updated:** [December 17, 2025, 11:59pm UTC](https://dashboard.literatecomputing.com/t/changing-our-discourse-site-url/1843 "2025-12-17T23:59:17Z")
Hello there - We would like to change our Discourse site URL from community.xmtp.org to improve.xmtp.org If I create the needed DNS record to provide improve.xmtp.org, I believe there are some steps to make this happen… --- ## ["You are running an old version of the Discourse image"](https://dashboard.literatecomputing.com/t/you-are-running-an-old-version-of-the-discourse-image/1714)
**Author:** [@jhaaaa](https://dashboard.literatecomputing.com/u/jhaaaa)\ **Replies:** 2\ **Last updated:** [October 20, 2025, 4:52pm UTC](https://dashboard.literatecomputing.com/t/you-are-running-an-old-version-of-the-discourse-image/1714 "2025-10-20T16:52:44Z")
Hello there! I started the process of upgrading our Discourse and my browser crashed. Now when I go to the Updates page I see this message: You are running an old version of the Discourse image Updates via the web UI … --- ## [My site is down](https://dashboard.literatecomputing.com/t/my-site-is-down/1601)
**Author:** [@theshift](https://dashboard.literatecomputing.com/u/theshift)\ **Replies:** 0\ **Last updated:** [July 26, 2025, 6:52pm UTC](https://dashboard.literatecomputing.com/t/my-site-is-down/1601 "2025-07-26T18:52:21Z")
My Forum is down. Is it just me, or everywhere? Thanks! Beca --- ## [Err\_connection\_timed\_out (resolved)](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200)
**Author:** [@jhaaaa](https://dashboard.literatecomputing.com/u/jhaaaa)\ **Replies:** 5\ **Last updated:** [November 27, 2024, 8:49pm UTC](https://dashboard.literatecomputing.com/t/err-connection-timed-out-resolved/1200 "2024-11-27T20:49:38Z")
Hello - I hope all is well with you! This morning, our Discourse https://community.xmtp.org/ - isn’t loading and is displaying this error: This site can’t be reached community.xmtp.org took too long to respond. Try: … --- ## [Spam on the rise](https://dashboard.literatecomputing.com/t/spam-on-the-rise/1355)
**Author:** [@stephenwaite](https://dashboard.literatecomputing.com/u/stephenwaite)\ **Replies:** 4\ **Last updated:** [February 26, 2025, 11:36pm UTC](https://dashboard.literatecomputing.com/t/spam-on-the-rise/1355 "2025-02-26T23:36:33Z")
hi @pfaffman, do you have any advice for managing spam? Today has seen a heavy day of flagging and deleting spammers who are somehow making there way in to the forum more than usual. Thank you --- ## [Create a Bluesky/PDS Server (Personal Data Server) with the Literate Computing Dashboard](https://dashboard.literatecomputing.com/t/create-a-bluesky-pds-server-personal-data-server-with-the-literate-computing-dashboard/1211)
**Author:** [@pfaffman](https://dashboard.literatecomputing.com/u/pfaffman)\ **Replies:** 0\ **Last updated:** [December 2, 2024, 8:57pm UTC](https://dashboard.literatecomputing.com/t/create-a-bluesky-pds-server-personal-data-server-with-the-literate-computing-dashboard/1211 "2024-12-02T20:57:08Z")
Once you have logged in here, scroll down to “PDS Server Installation” and click Get Started! You’ll need a hostname that you controll, a Digital Ocean API Key and a Mailgun API Key (instructions for creating the API… --- ## [Mail gun error Next Steps please](https://dashboard.literatecomputing.com/t/mail-gun-error-next-steps-please/464)
**Author:** [@itspc](https://dashboard.literatecomputing.com/u/itspc)\ **Replies:** 0\ **Last updated:** [July 17, 2023, 6:03pm UTC](https://dashboard.literatecomputing.com/t/mail-gun-error-next-steps-please/464 "2023-07-17T18:03:51Z")
What do we do? We have signed up for the $250 install option. --- ## [Summary Emails being sent are including old Welcome to Discourse messages](https://dashboard.literatecomputing.com/t/summary-emails-being-sent-are-including-old-welcome-to-discourse-messages/812)
**Author:** [@wcorkill](https://dashboard.literatecomputing.com/u/wcorkill)\ **Replies:** 12\ **Last updated:** [June 4, 2024, 9:00pm UTC](https://dashboard.literatecomputing.com/t/summary-emails-being-sent-are-including-old-welcome-to-discourse-messages/812 "2024-06-04T21:00:50Z")
Hi @pfaffman we started getting reports from users that they are getting Daily Summary emails from Discourse that just include a single old message that says Welcome to Discourse. It looks like this might have started a… --- ## [Stripe Customer Portal](https://dashboard.literatecomputing.com/t/stripe-customer-portal/802)
**Author:** [@pfaffman](https://dashboard.literatecomputing.com/u/pfaffman)\ **Replies:** 0\ **Last updated:** [May 3, 2024, 5:53pm UTC](https://dashboard.literatecomputing.com/t/stripe-customer-portal/802 "2024-05-03T17:53:34Z")
You can visit this link and enter the email address that you used when you paid with Stripe to see your payment history, and get receipts and invoices. Link with Embedded Email address (One day this might be a dashboard… --- ## [Need help in installation](https://dashboard.literatecomputing.com/t/need-help-in-installation/792)
**Author:** [@abbasm234](https://dashboard.literatecomputing.com/u/abbasm234)\ **Replies:** 1\ **Last updated:** [April 19, 2024, 3:43pm UTC](https://dashboard.literatecomputing.com/t/need-help-in-installation/792 "2024-04-19T15:43:58Z")
HI I need help in installation discourse --- ## [Permitting users to add profile pictures/avatars](https://dashboard.literatecomputing.com/t/permitting-users-to-add-profile-pictures-avatars/708)
**Author:** [@samroberts](https://dashboard.literatecomputing.com/u/samroberts)\ **Replies:** 10\ **Last updated:** [March 11, 2024, 10:37am UTC](https://dashboard.literatecomputing.com/t/permitting-users-to-add-profile-pictures-avatars/708 "2024-03-11T10:37:53Z")
I have a user that is unable to upload an avatar/profile picture, although I have been able to do so, and at least one other user, too. They have done some digging, and sent me this message and this looks like something … --- ## [500 Server Error Upon Login due to Updates](https://dashboard.literatecomputing.com/t/500-server-error-upon-login-due-to-updates/380)
**Author:** [@Laura](https://dashboard.literatecomputing.com/u/Laura)\ **Replies:** 4\ **Last updated:** [May 5, 2023, 3:42pm UTC](https://dashboard.literatecomputing.com/t/500-server-error-upon-login-due-to-updates/380 "2023-05-05T15:42:06Z")
Our discourse forum is giving a server error and is not currently accessible. We tried to perform a standard package upgrade when it crashed. This is a screenshot of the 500 server error the forum displays when anyone tr… --- ## [dashboard Support Chat Channel](https://dashboard.literatecomputing.com/t/dashboard-support-chat-channel/87)
**Author:** [@pfaffman](https://dashboard.literatecomputing.com/u/pfaffman)\ **Replies:** 0\ **Last updated:** [January 7, 2022, 3:00pm UTC](https://dashboard.literatecomputing.com/t/dashboard-support-chat-channel/87 "2022-01-07T15:00:18Z")
Need something quick? Try the experimental Discourse chat plugin here! To use it, click the chat bubble icon in the title. --- ## [How to proceed with server connection](https://dashboard.literatecomputing.com/t/how-to-proceed-with-server-connection/73)
**Author:** [@akhil](https://dashboard.literatecomputing.com/u/akhil)\ **Replies:** 1\ **Last updated:** [December 15, 2021, 6:06pm UTC](https://dashboard.literatecomputing.com/t/how-to-proceed-with-server-connection/73 "2021-12-15T18:06:20Z")
Hi I have executed the command, but the status is failure Please help